*Information we collect*
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
- We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that ABC has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
ABC does not knowingly collect any Personal Identifiable Information from children. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Refunds are given at the discretion of our management. Refunds are only made when unauthorized use of your payment card is proven. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.
If you have made an error in making fees payments through the online payment gateway, please notify us within one (1) working day of your payment as we need to do the required bank reconciliation before processing your refund request.
To request for a refund, please contact us at +603-22011107 or at +6012-2852007 or alternatively send us your information (full name, contact number and address) along with the payment slips to Ms Sangeetha at [email protected]
It will take approximately one (1) to two (2) weeks to process the refund.
For our monthly fees payment, you may cancel with 2 months notice. To request for cancellation of your monthly fees payment, please contact us at +603-22011107 or at +6012-2852007 or alternatively send us your information (full name, contact number and address) along with the payment slips to Ms Sangeetha at [email protected] Please contact us two (2) weeks prior to the next monthly payment otherwise your credit card may be charged another time before cancellation.